Return & Refund Policy

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Village Karikadai: Return and Refund Policy

 

Effective Date: October 26, 2025

This policy outlines the rules regarding returns and refunds for all products purchased through the Village Karikadai mobile application (the "App").

 

1. No Returns Policy

 

Due to the perishable and hygienic nature of our products (fresh meat and food items), we maintain a strict "No Returns" policy. Once an Order is delivered and accepted by the customer, it cannot be returned or exchanged for reasons of change of mind, taste, or slight variations in product weight/appearance.

 

2. Strict No Refund Policy

 

Village Karikadai operates on a strict no refund policy for all successfully delivered products. This is because the products are custom-prepared, packaged, and immediately dispatched after an order is placed.

 

Exceptions (Refunds only):

 

The only instances in which a refund or store credit may be issued are strictly limited to the following Quality Issues reported by the customer:

  • Incorrect Product Delivered: You received an item that is clearly different from what you ordered (e.g., received chicken when you ordered mutton).

  • Spoilage/Damage at Delivery: The product is clearly spoiled, rotten, or significantly damaged upon receipt and before consumption.

 

3. Claim Procedure for Quality Issues

 

To be eligible for a refund or store credit under the limited exceptions above, you must follow this mandatory procedure:

  1. Immediate Notification: You must contact us immediately, within two (2) hours of receiving your delivery. Claims made outside this timeframe will not be considered.

  2. Required Evidence: You must provide clear photographic evidence of the spoiled, damaged, or incorrect item and its original packaging.

  3. Review and Determination: Our team will review the evidence provided. The decision to issue a refund or store credit will be made at the sole and final discretion of Village Karikadai.

 

Ineligible Claims:

 

Refunds or credits will NOT be issued for:

  • Orders that are successfully delivered but not accepted by the customer.

  • Orders delayed due to the customer being unavailable at the time of delivery.

  • Issues related to personal preference (e.g., dislike of taste, texture, or cut).

  • Products stored or handled improperly by the customer after delivery.

 

4. Refund Processing (If Approved)

 

If a refund is approved by Village Karikadai:

  • The refund will be processed back to the original method of payment.

  • Please allow [Specify number, e.g., 5-7] business days for the refund to appear in your account, as processing times are dependent on your bank or payment provider.

 

5. Contact Information

 

For claims or questions related to this policy, please contact us at:

Email: nammavillagekarikadai@gmail.com

By placing an order with Village Karikadai, you acknowledge and agree to this strict No Returns and No General Refunds policy.