Privacy Policy for Village Karikadai

 

Last Updated: October 26, 2025

Thank you for choosing Village Karikadai. This Privacy Policy describes how Village Karikadai (referred to as "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile application (the "App") and our related services (collectively, the "Services").

By downloading, accessing, or using our App, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our App.

 

1. Information We Collect

 

We collect information to provide and improve our Services, process your orders, and communicate with you. The types of information we collect include:

 

A. Information You Provide to Us

 

• Personal Identification Information: Your name, email address, phone number, and delivery address.

• Account Information: Your username, password, and other details you provide when you create an account.

• Order Information: Details about the products (meat, food items) you purchase, order history, and payment information. Note: We use third-party payment processors (e.g., Razorpay, Stripe, etc.) to handle payment. We do not store your full credit card or debit card details.

• Communications: Any information you provide when you contact our customer support, send us an email, or communicate with us in any way.

 

B. Information We Collect Automatically

 

• Location Information: We collect your precise or approximate location data (with your permission) to identify your delivery address and provide location-based services.

• Device Information: We may collect information about your mobile device, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

• Usage Information: We collect information about how you interact with our App, such as the pages or features you view, your searches, and the dates and times of your visits.

• Log Data: Our servers automatically record information ("Log Data") created by your use of the App, which may include your IP address, app crashes, and system activity.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To create and manage your account, process your orders, deliver your products, and process payments.

• To Improve Our Services: To understand how our users interact with the App, to fix bugs or issues, and to develop new features and products.

• For Customer Support: To respond to your questions, comments, and requests.

• For Marketing and Promotions: To send you promotional messages, special offers, and other information we think may be of interest to you (you can opt-out of these communications at any time).

• For Safety and Security: To verify accounts, prevent fraud, and ensure the security of our App and users.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

 

3. How We Share Your Information

 

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• With Delivery Partners: We share your name, phone number, and delivery address with our delivery personnel or third-party delivery services to fulfill your orders.

• With Payment Processors: We share payment information with third-party payment processors to complete your transactions.

• With Service Providers: We may share information with vendors and service providers who help us operate our business (e.g., cloud hosting, data analytics, customer support).

• For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Village Karikadai, our users, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

 

4. Data Security

 

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

 

5. Data Retention

 

We will retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

6. Your Rights and Choices

 

Depending on your location, you may have certain rights regarding your personal information:

• Access and Update: You can review and update your account information (such as your name, phone number, and address) at any time through the App's settings.

• Data Deletion: You have the right to request the deletion of your personal account and associated data. To do so, please contact us at the email address provided below. We will process your request in accordance with applicable law, but may need to retain certain information for legal or legitimate business purposes.

• Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the "unsubscribe" instructions in those emails.

 

7. Children's Privacy

 

Our Services are not intended for children under the age of 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy in the App or by sending you an email. We encourage you to review this policy periodically.

 

9. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: nammavillagekarikadai@gmail.com